You may find it easier to communicate in writing. Amazon only charges your credit card when they ship the item. David Leath September 04, 2018 18:09. Be prepared to take notes during the call. If your order shipped directly from Amazon and can't be modified, you may refuse the package or return it using our Online Returns Center. Usually it ships sometime on Wednesday for Friday releases so hopefully sometime tonight. Amazon generally has a good reputation for providing quality customer service, though some people feel that service levels have become uneven in recent years. Indicating your displeasure will often trigger a response from Amazon and an automatic escalation of your case. Usually I get a notice the next day about shipment and tracking. 1. At this point, there's no need to worry. An Amazon phone representative can approve a return and send you a paid shipping label that you can use to return a product. Why hasn't my order been shipped yet? Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Check your original order confirmation for a delivery estimate. I ordered tabs for a zipper as a Christmas present for my husband. While most issues can be resolved by phone with Amazon, there are some situations that may require a different approach: If your call to Amazon does not go well, don't give up. I know they've oversold DS3, but what's throwing me off are the status updates. While 888-280-4331 is Amazon's best toll-free number, there are 7 total ways to get in touch with them. Anyone else in the same boat? GetHuman-lackthro's Missing Delivery issue with Amazon from March 2020. Please select what best describes the information: Thanks! Or take a look at the Apple Phone Number page. GetHuman builds free tools and shares information amongst customers of companies like Amazon. Because today is May 9th, they haven’t shipped and they have until May 24th to get it to you? I m just curious to what the hold up is and don't want to contact amazon yet because it's not past the estimated date. You'll be offered the opportunity save a copy of the chat. Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant Help & Customer Service I checked my online banking after the purchase to make sure they charged my card, and it showed up under "pending transactions." You may be able to achieve a resolution that works for you. Has anyone had experience with this in the past? If you think this information is inaccurate or know of other ways to contact Amazon please let us know so we can share with other customers. This phone number is Amazon's Best Phone Number because 1,820,712 customers like you used this contact information over the last 18 months and gave us feedback. From there, an Amazon representative will call you to address your issue. We'll let you know as soon as your order has been shipped. If you're concerned that it won't arrive on time, because it hasn't shipped yet, check your address details, the size of the item your ordering, and your payment details to make sure your order can be processed as quickly as possible. My account was locked for suspicious activity. Add or edit payment methods, Account Settings View balance or redeem a card. I have a shipping number, and it appears to already be in Pennsylvania. 3 Answers. Comment actions Permalink. Shipment Updates via Text. Unless you chose release date delivery while pre-ordering the game, they usually don't ship beforehand. I received a new credit card so must register the new info so that my Amazon Prime and... 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